Peter Zalman – Medium

Peter Zalman

The Potential of GenAI in Enterprise Service Management

A new era of AI tools in the realm of generative AI and LLM brings truly fascinating opportunities. Unlike previous technological hypes…

7 min readAug 27, 2023

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The Potential of GenAI in Enterprise Service Management

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Peter Zalman
in
Enterprise UX Shreds

2023 Reading List — Part 2

Only a handful of books over the past couple of months, but still a fun exercise to ask ChatGPT what it thinks of me. Indeed, no insights…

1 min readJun 23, 2023

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2023 Reading List — Part 2

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Peter Zalman

2023 Reading List — Part 1

I did not read as many books as I wanted this quarter, still managed to sneak in a few titles during the evenings. The ChatGPT summary is…

3 min readMar 22, 2023

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2023 Reading List — Part 1

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Peter Zalman
in
Enterprise UX

Anatomy of Internal Service Catalog

Rewind back to read about the internal service catalog.

3 min readJan 20, 2023

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Anatomy of Internal Service Catalog

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Peter Zalman
in
Enterprise UX

What is Internal Service Catalog

This is an article series, and it makes sense to start with the definition of service offering.

1 min readJan 20, 2023

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What is Internal Service Catalog

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Peter Zalman
in
Enterprise UX

What is an Internal Service Offering

This article is part of a series explaining the concept of a service catalog.

3 min readJan 20, 2023

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What is an Internal Service Offering

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Peter Zalman
in
Enterprise UX

Explaining Enterprise Service Catalog

Service catalog is a key building block of any high-performing enterprise and acts as a central registry of internal services. Especially…

2 min readJan 20, 2023

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Explaining Enterprise Service Catalog

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Peter Zalman
in
Enterprise UX Shreds

Enterprise UX — Shred #27

I always appreciate teams sharing case studies of unique ways of working that fit their organizational culture, domain, and expertise…

1 min readJan 4, 2023

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Enterprise UX — Shred #27

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Peter Zalman
in
Enterprise UX Shreds

Enterprise UX — Shred #26

Take Away Their Cellphones

2 min readAug 30, 2022

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Peter Zalman
in
Enterprise UX Shreds

UX Research in Service Management

This is my collection of UX Research methods and articles relevant to service management. It’s easy to forget the scale of the modern IxD…

3 min readFeb 21, 2022

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Peter Zalman

Peter Zalman

I am crafting great ideas into working products and striving for balance between Design, Product and Engineering #UX. Views are my own.

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