Only a handful of books over the past couple of months, but still a fun exercise to ask ChatGPT what it thinks of me. Indeed, no insights for some of the recent releases. Some books were not worth further recommendation, but I am still glad I read it. Some others are excellent and fun, especially Geezer Butler’s memoir and data-driven insights into our generational differences. How The World Really Works

I didn’t read as many books as I wanted to this quarter, but I still managed to sneak in a few titles during the evenings. The ChatGPT summary is hilarious, and often, I don’t even know why I am attracted to the themes I want to learn more about.

Rewind back to read about the internal service catalog. 1. Taxonomy Appropriately categorizing the central repository of service offerings is crucial to making the service catalog a true self-service tool. A good service catalog is structured around goals, mental models of the people using it and validated with UX research. For example…

This is an article series, and it makes sense to start with the definition of service offering. An internal service catalog is a document or database that lists all the service offerings the firm makes available to its members. It is a centralized repository that contains up-to-date and reliable information…

This article is part of a series explaining the concept of a service catalog. To have a catalog of something, we first need to rewind to the basics of service design. A service is a type of work that is performed for others. Services can be intangible, meaning they cannot…

Service catalog is a key building block of any high-performing enterprise and acts as a central registry of internal services. Especially in modern, agile organizations that are promoting decentralized remote or hybrid workplaces, centralized service catalog is a practice to achieve a seamless employee user experience over fragmented departmental solutions. …

I always appreciate teams sharing case studies of unique ways of working that fit their organizational culture, domain, and expertise. …

Take Away Their Cellphones As an avid tech enthusiast from an early age and quite a heavy screen user, raising my kid brings questions about what behavior I want to role model to my son. My personal thoughts evolved from a non-restrictive approach to screens à la “it’s 21st century” to a very guided…

This is my collection of UX Research methods and articles relevant to service management. It’s easy to forget the scale of the modern IxD practice, with many methods like Heuristics, Gestalt, or deep cuts such as Lostness Measure. Prototype Theory This is a recent discovery and can be applied to content taxonomy…