Peter ZalmanThe Potential of GenAI in Enterprise Service ManagementA new era of AI tools in the realm of generative AI and LLM brings truly fascinating opportunities. Unlike previous technological hypes…7 min read·Aug 27, 2023----
Peter ZalmaninEnterprise UX Shreds2023 Reading List — Part 2Only a handful of books over the past couple of months, but still a fun exercise to ask ChatGPT what it thinks of me. Indeed, no insights…1 min read·Jun 23, 2023----
Peter Zalman2023 Reading List — Part 1I did not read as many books as I wanted this quarter, still managed to sneak in a few titles during the evenings. The ChatGPT summary is…3 min read·Mar 22, 2023----
Peter ZalmaninEnterprise UXAnatomy of Internal Service CatalogRewind back to read about the internal service catalog.3 min read·Jan 20, 2023----
Peter ZalmaninEnterprise UXWhat is Internal Service CatalogThis is an article series, and it makes sense to start with the definition of service offering.1 min read·Jan 20, 2023----
Peter ZalmaninEnterprise UXWhat is an Internal Service OfferingThis article is part of a series explaining the concept of a service catalog.3 min read·Jan 20, 2023----
Peter ZalmaninEnterprise UXExplaining Enterprise Service CatalogService catalog is a key building block of any high-performing enterprise and acts as a central registry of internal services. Especially…2 min read·Jan 20, 2023----
Peter ZalmaninEnterprise UX ShredsEnterprise UX — Shred #27I always appreciate teams sharing case studies of unique ways of working that fit their organizational culture, domain, and expertise…1 min read·Jan 4, 2023----
Peter ZalmaninEnterprise UX ShredsEnterprise UX — Shred #26Take Away Their Cellphones2 min read·Aug 30, 2022----
Peter ZalmaninEnterprise UX ShredsUX Research in Service ManagementThis is my collection of UX Research methods and articles relevant to service management. It’s easy to forget the scale of the modern IxD…3 min read·Feb 21, 2022--1--1