A World Without Email While reading Cal Newport’s A word without email, I got an idea to describe service management using selected quotes from the book. Though Cal takes an academic approach and some of his recommendations come across as technologically naive, the first part of the book describes common organizational challenges. It serves…

Organizational Models and Web3 — Functional versus Unit Organizations I want to highlight a thoughtful summary from Steven Sinofsky on functional vs. unit organization. Some organizations swing their focus on function or unit like a pendulum from extremes, like a Spotify Today’s Top Hits playlist. In contrast, others are more thoughtful in finding the equilibrium over time. …

Service Management domain defined through communication and workflow — I previously attempted to define service management and how it maps to my current practice of designing enterprise IT apps within the ServiceNow ecosystem. While reading Cal Newport A word without email, I got an idea to describe service management using selected quotes from the book. Though Cal’s takes academic…

Empowered snippet and IxD Personas — Empowered Product Teams A sample of the book EMPOWERED that I just finished. It is not directly relevant to the Internal IT domain but still a good inspiration. The aspect that strikes me is the interesting inconsistency in the definition of management and manager roles. Management is used as a bad word, representing…

Agile, Design and work process articles — Waterfall diagram In one of the recent Steven Sinofsky instances of Hardcore Software I found an interesting reference to the infamous “Waterfall vs. Agile” diagram. One of the more frequently cited but misapplied diagrams in the software profession is from the Winston Royce paper Managing the Development of Large Software Systems. I…

A few thoughts on digital and agile organizational transformations — I’ll describe my ideal enterprise organizational model as a healthy cross-pressure between two elements. On one side, a clear chain of command with the ability to execute, and on the other, an ambiguous and evolving “Spotify” model. …

Building Products for the Enterprise — I was excited about this book after reading the initial sections. I often struggle with the idealism of the product management and UX Design resources that imply no difference in building consumer apps within free market economy and the world of enterprise and software. There indeed is a significant difference…

Redesign of redesign I love the recent films and visual collaterals from Microsoft Design, though it often shows up that designing complex systems is different from focusing on visuals and theming. Forms This might be not super accurate metaphor, but it’s a good punch it in the world of enterprise software and especially…