The Potential of GenAI in Enterprise Service ManagementA new era of AI tools in the realm of generative AI and LLM brings truly fascinating opportunities. Unlike previous technological hypes…Aug 27, 2023Aug 27, 2023
Published inEnterprise UX Shreds2023 Reading List — Part 2Only a handful of books over the past couple of months, but still a fun exercise to ask ChatGPT what it thinks of me. Indeed, no insights…Jun 23, 2023Jun 23, 2023
2023 Reading List — Part 1I did not read as many books as I wanted this quarter, still managed to sneak in a few titles during the evenings. The ChatGPT summary is…Mar 22, 2023Mar 22, 2023
Published inEnterprise UXAnatomy of Internal Service CatalogRewind back to read about the internal service catalog.Jan 20, 2023Jan 20, 2023
Published inEnterprise UXWhat is Internal Service CatalogThis is an article series, and it makes sense to start with the definition of service offering.Jan 20, 2023Jan 20, 2023
Published inEnterprise UXWhat is an Internal Service OfferingThis article is part of a series explaining the concept of a service catalog.Jan 20, 2023Jan 20, 2023
Published inEnterprise UXExplaining Enterprise Service CatalogService catalog is a key building block of any high-performing enterprise and acts as a central registry of internal services. Especially…Jan 20, 2023Jan 20, 2023
Published inEnterprise UX ShredsEnterprise UX — Shred #27I always appreciate teams sharing case studies of unique ways of working that fit their organizational culture, domain, and expertise…Jan 4, 2023Jan 4, 2023
Published inEnterprise UX ShredsEnterprise UX — Shred #26Take Away Their CellphonesAug 30, 2022Aug 30, 2022
Published inEnterprise UX ShredsUX Research in Service ManagementThis is my collection of UX Research methods and articles relevant to service management. It’s easy to forget the scale of the modern IxD…Feb 21, 20221Feb 21, 20221
